Frequently Asked Questions
Everything you need to know about your Passage Publishing experience.
What is the standard shipping timeframe?
We typically process orders within 1-3 business days. Domestic shipping usually takes 5-7 business days, while international orders may take 10-14 business days depending on the destination.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return, please visit our online Return Portal and follow the step-by-step instructions.
How can I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite similar garment to ensure a perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Where are Passage Publishing garments produced?
We pride ourselves on ethical manufacturing. Our collections are produced in small batches across certified facilities in Portugal and Italy to ensure the highest quality craftsmanship and fair labor standards.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery, so we can only accommodate changes or cancellations within 60 minutes of the order being placed.